Dear Easyjet

Dear Easyjet:

I was quite nervous (ok, scared shitless) flying with you for the first time. I know you are a low budget airline and probably don’t give a rats ass about your customers nor the quality of care you provide. I’ve flown low budget airlines in the United States and abroad and to be frank, it totally sucked.

This aside, I was most nervous about the fact that my husband knows one of your pilots. Yes, he went through flying training with him in the military and the military told him he didn’t have what it takes to become a pilot. That didn’t stop him though and he went to the commercial industry, where they also told him he didn’t have what it takes to fly commercially. But rest assured, he did become a pilot and now he sits in the cockpit of an Easyjet plane.

This latter point is what petrified me. I was also scared you would lose the one checked luggage with all of the clothes I had packed for my daughter and I for our three week vacation.

Boy was I wrong. I was wrong about a lot of things. First of all, I really appreciated how we boarded on time and even better took off EXACTLY, to the second, on time. To boot we even landed ten minutes early. I was wrong about the level of customer service you would provide b/c the flight attendants were friendly and courteous, unlike the American flight attendants on the intra-continental flights in America who can be surprisingly obnoxious and just plain rude.

I was wrong about our luggage too. You didn’t lose it. It arrived. Do you mind me asking, WHAT THE HELL you did to it though? I checked it in at Bristol and I received it in Prague and there was a piece cut out of it. Do you often cut out pieces of your customers’ luggage? And why (excuse my language) the fuck did you do that?

There is a big difference between a dent or a scratch and a piece that has blatantly been cut out and is missing.

I hesitate to think what was smuggled in that space from one country to the other.

I expect FULL reimbursement for this luggage that is now absolutely USELESS and I expect you to take FULL responsibility for this incident.

Regards,
TJW